3:07 pm - 12/18/2018

Crazy Sasaengs Prompt Korean Air to Change Refund Policy

Korean Air announced a new ticket rule following flight delays due to "crazy fan behavior."
According to a statement acquired by the Global Times on Tuesday, Korean Air announced that starting January 1, 2019, it will charge an extra no-show penalty for passengers who hold paid tickets from the airline but decide to cancel for "personal reasons" after entering the departure lounge.
The airline will charge from 1,680 yuan ($243.6) to 2,180 yuan based on the route distance, the statement said.
The new rule is seen as a response to a report saying that three rabid K-pop fans abruptly asked to leave the plane and requested a full refund just before the aircraft was about to take off after they hounded a Korean pop band, Wanna One, that was also on board, the Korea Times reported, citing industry sources.
The three passengers booked one first-class, one business, and one economy seat, the report said. The passengers were entitled to ask for a refund under Korean Air's refund policy as they had paid the full price for the tickets.
The incident happened on Saturday on a Seoul-bound Korean Air flight at Hong Kong International Airport.
Because they left the plane, the other 360 passengers on board had to disembark and go through security screening again in accordance with aviation laws, causing a serious flight delay.
Korean Air said that the flight was delayed an hour due to the safety check and has not yet received any complaints from passengers, according to a report from Chinese news site sina.com on Monday.

Source: ECNS

OP Note: I know we were all shocked at how those wackos were able to get a refund even though they clearly had no interest in actually being on the flight. Seems like the airline is sharing our sentiments and will actually curb this nonsense. Hopefully this will encourage formally charging this sort of behavior appropriately as fraud and disturbing the peace.
megustaelmoney 18th-Dec-2018 11:16 pm (UTC)
too bad most sasaengs are filthy rich. it's a start though
donaldjdrumpf 19th-Dec-2018 05:09 am (UTC)
MTE, Tiffany won't learn her lesson from this
goshipgurl 19th-Dec-2018 12:52 am (UTC)
At least one good thing came out of this mess
modestgoddess79 19th-Dec-2018 01:15 am (UTC)
I think a public shaming is in order.
dropit87 19th-Dec-2018 03:07 am (UTC)
jyusou 19th-Dec-2018 05:47 am (UTC)
Release their identities!
accioanime 21st-Dec-2018 08:46 pm (UTC)
seriously! they might have gotten away with it through legal loopholes in the refund policy, but we need to be aware of who these people are so they are banned in everything. This stalking behavior has got to stop
sra_interesante 19th-Dec-2018 02:00 am (UTC)
that's the kind of changes im talking about ....

now korean goverment needs to create a good amounts of laws 👍
welljustguess 20th-Dec-2018 06:12 am (UTC)
Still surprised that they were allowed to get refund on the departure day
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